In today's digital age, first impressions matter— even before a new patient walks through your door. Sending your clinic location via SMS is a simple yet powerful way to enhance the patient experience from the very start. For new patients who may be unfamiliar with the area, receiving a clear, clickable map link reduces anxiety, minimizes the risk of getting lost, and ensures they arrive on time. This proactive approach demonstrates your commitment to convenience and high-quality, patient-centered care, setting a positive tone for the upcoming appointment.
How to Share Your Clinic Location via SMS
Follow these updated steps to easily generate and send a location link that directs your patients straight to your clinic using Google Maps and Bitly.
Step 1: Get Your Clinic Location Link from Google Maps
On Desktop:
Open Google Maps.
Enter your clinic’s name or address in the search bar.
Select your clinic’s location from the search results.
Click the Share button in the left-hand panel.
In the popup, click Copy Link to save the full URL.
On Mobile (Android/iOS):
Open the Google Maps app.
Search for your clinic’s location.
Tap your clinic’s listing to open the details.
Tap the Share icon (often represented by an arrow) and select Copy to Clipboard to capture the link.
Step 2: Shorten Your URL Using Smart URL
Visit the Smart URL platform in your web browser.
Paste the copied Google Maps link into the shortening field.
Click on Start (you can customize the short URL if desired).
Check the "I'm not a robot" box to continue.
Click Save and Create.
Click Copy to save the new shortened link.
Step 3: Insert the Shortened Link into Your SMS
Open your clinic’s SMS creation tool in Cliniq Apps.
Compose your message and paste the shortened link where you want your patients to see it.
Example SMS Template:
Hi {FIRSTNAME},
We are looking forward to seeing you at {NEXT_LOCATION}. Here’s a map to our clinic: [Your Shortened URL]
– Clinic Name
Additional Tips
Test the Link: Before sending the SMS to your patients, send a test message to your own phone to ensure the link opens correctly.
Track Engagement: Smart URL provides analytics to monitor how many patients click your link, offering insights into user engagement.
Keep it Clear: Ensure your message is concise and friendly, reinforcing your commitment to a seamless patient experience.
By sharing your clinic location ahead of time, you empower new patients with the information they need to navigate effortlessly, reducing stress and the likelihood of missed appointments. This practice not only boosts patient confidence and satisfaction but also streamlines your clinic's operational flow. Ultimately, sending a pre-appointment location via SMS reinforces your commitment to excellent service, helping you build trust and foster long-term relationships with every new patient.
Need Assistance?
If you have any questions or require further support with Cliniq Apps, please chat with us via the Cliniq Apps messenger.
Enjoy growing your practice with Cliniq Apps! 🚀
