Cliniq Apps

Patient retention measures how many of your existing patients stay engaged with your practice over a specific period of time. In Cliniq Apps, this is calculated by finding the proportion of your total patients who have booked (and attended) appointments within your selected time range. ​

Number of patients with appointments in the selected time range ÷ Total number of patients

This figure can be multiplied by 100% if you want to express it as a percentage.

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Define Your Time Range Decide on the timeframe you want to evaluate (e.g., the last 3 months, 6 months, or 1 year).

Count Active Patients Determine how many of your patients had at least one appointment within that timeframe.

Determine Total Patients Identify the total number of patients in your practice (as recorded in Cliniq Apps), regardless of whether they booked an appointment in that period.

Calculate the Ratio By dividing the number of patients who booked appointments by your total patient base, you get the proportion (or percentage) of your patients who stayed engaged over the time period.

1. Define Your Time Range Decide on the timeframe you want to evaluate (e.g., the last 3 months, 6 months, or 1 year).
2. Count Active Patients Determine how many of your patients had at least one appointment within that timeframe.
3. Determine Total Patients Identify the total number of patients in your practice (as recorded in Cliniq Apps), regardless of whether they booked an appointment in that period.
4. Calculate the Ratio By dividing the number of patients who booked appointments by your total patient base, you get the proportion (or percentage) of your patients who stayed engaged over the time period.

Time Range: January 1 – June 30 (6 months)

- Time Range: January 1 – June 30 (6 months)
- Patients With Appointments: 600
- Total Patients (in system): 1000

This means 60% of your patients have stayed engaged and active during that 6-month period.

Patient Engagement: A higher retention rate indicates that a larger proportion of your patients are actively seeking care and following up on treatments.

Practice Growth: Effective retention strategies often lead to better word-of-mouth, repeat business, and overall practice stability.

Quality of Care: Patients who keep appointments regularly are more likely to follow treatment plans and maintain better health outcomes, reflecting well on your practice’s care standards.

- Patient Engagement: A higher retention rate indicates that a larger proportion of your patients are actively seeking care and following up on treatments.
- Practice Growth: Effective retention strategies often lead to better word-of-mouth, repeat business, and overall practice stability.
- Quality of Care: Patients who keep appointments regularly are more likely to follow treatment plans and maintain better health outcomes, reflecting well on your practice’s care standards.

If you have any questions or need assistance, feel free to chat with us via Cliniq Apps Web Messenger.

Metric	Value
Total Number of Patients	1000
Patients With Appointments	600
Patient Retention Rate (600/1000)	0.6 (or 60%)

Formula:

Number of patients with appointments in the selected time range ÷ Total number of patients

How It Works

Example

Why It Matters