Disclaimer:
If there's a discrepancy between Cliniq Apps' and your PMS' values, this is due to differences in calculation. We believe our calculation methods are more useful for management purposes.
In today’s competitive healthcare environment, patient retention is a key performance indicator. Studies indicate that clinics with rebooking rates above 50% often enjoy improved revenue stability and higher patient satisfaction. Monitoring rebooking rates not only helps in assessing the quality of care but also in identifying opportunities to enhance patient engagement and loyalty.
Metric Overview
This metric measures the proportion of your current patients who have scheduled at least one appointment in the future. It reflects your success in encouraging patients to book follow-up visits—a crucial aspect of maintaining long-term relationships and ensuring a steady patient flow.
Formula:
Rebooking Rate = Number of patients with future appointments / Total number of patients
Example: A 23% Future Rebooking Rate for 2024
Imagine a clinic where only 23% of patients have a future appointment booked for 2024. This means that out of every 100 patients, only 23 have rebooked for follow-up visits.
What it means: A 23% rebooking rate is relatively low, indicating that nearly 77% of patients are not scheduling additional visits.
Significance: This could signal issues such as gaps in patient communication, scheduling challenges, or lower patient satisfaction. Improving this rate can lead to better patient retention, a more predictable revenue stream, and overall enhanced clinic performance.
Regularly tracking your rebooking rate is essential for understanding patient behavior and improving your clinic's service quality. By analyzing this metric, you can identify areas where improvements in patient engagement or scheduling processes are needed. Enhancing your rebooking strategy not only supports sustainable business growth but also ensures that patients continue to receive the care they need.
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Enjoy growing your practice with Cliniq Apps! 🚀
