Did you know that a clinic's utilisation rate is one of the most critical metrics in managing healthcare practices effectively? Research indicates that clinics operating with an 80% utilisation rate typically experience higher profitability, improved patient satisfaction, and more efficient use of staff resources. Yet, many practices operate significantly below this optimal threshold, missing out on growth opportunities.
What is Utilisation Rate?
The utilisation rate is the proportion of hours booked versus hours available. For example, if a practitioner is scheduled to work 35 hours a week and has appointments booked for 20 hours, her utilisation rate is approximately 57%.
Formula:
Utilisation Rate = Hours booked / Available hours
Why is the Utilisation Rate Important?
The utilisation rate measures how effectively your practice is using available resources, especially practitioner time. Maintaining a healthy utilisation rate—around 80%—ensures you are maximising your resources without risking practitioner burnout or patient dissatisfaction. If your rate consistently surpasses 80%, it may signal that your practice is ready to hire additional staff to support growing patient demand.
Track Your Utilisation with Ease
Cliniq Apps Dashboards makes it straightforward and convenient to monitor your utilisation rate. With just a few clicks, you can generate insightful, easy-to-read graphs to identify trends and address utilisation concerns proactively.
For instance, the sample graph below illustrates a practice that peaked at around 60% utilisation in August but faced a noticeable decline toward the end of 2017. This clearly indicates room for growth and improvement.
Improving Your Numbers
When utilisation rates drop below optimal levels, your practice can substantially improve performance by attracting new patients and increasing patient retention. Cliniq Apps simplifies this process through advanced communication automation.
Automated reminders, follow-ups, targeted campaigns, and personalised messaging help ensure your appointment books stay full and your utilisation rate steadily improves.
Take Action Now
Don't let under-utilisation impact your practice's growth and profitability. Leverage Cliniq Apps Dashboards and communication automation to easily track your utilisation, engage more effectively with patients, and drive your practice toward sustained success.
Need Assistance?
If you have any questions or require further support with Cliniq Apps, please chat with us via the Cliniq Apps messenger or email us at support@cliniqapps.com.
Enjoy growing your practice with Cliniq Apps! 🚀
