Effective communication is one of the biggest challenges clinics face today. Studies show that over 72 percent of clinics use two or more separate systems to manage emails, SMS messages, phone calls, and voicemails. This often leads to scattered information, missed replies, and constant switching between platforms.
Real-life scenarios highlight these challenges:
A patient replies to an SMS, but the admin checks only the email inbox and misses the message.
A voicemail goes unnoticed because it sits in a separate phone system.
A practitioner tries to confirm an appointment but must search across multiple platforms to find the patient’s last message.
Clinics struggle to maintain communication history because data is spread across several tools.
The Communication Center in Cliniq Flows solves these issues by centralising all communication into one unified platform. Every email, SMS, voicemail, missed call, and automated message can be viewed, managed, and actioned from a single screen, making daily workflow much easier and more efficient.
➡️ Watch the video tutorial below to see how the Communication Center works.
The Communication Center gives your clinic a streamlined, all-in-one communication hub that simplifies patient management and reduces the risk of missed messages. With unified message filtering, contact details, communication history, appointment actions, and automation visibility, your team can quickly respond to patients and stay fully informed.
By consolidating every communication channel into one place, your clinic gains clarity, consistency, and a complete record of all interactions. This improves team coordination, reduces errors, and enhances the overall patient experience.
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Enjoy growing your practice with Cliniq Apps! 🚀
