Follow the instructions below to ensure that your patients will receive an SMS reminder 2 days prior their appointments. 

1. Message Templates: Create Appointment Confirmation Message.

Select Appointment Confirmation+ and you may use the script below:


Hi {FIRSTNAME}, we look forward to seeing you at {NEXT_LOCATION} on {NEXT_START}. Please confirm your appointment by clicking on the link below.

You may refer HERE for the complete guide on how to set up this message type.

2. Click on Automation Rules and Click on New Automations

Then:

  1. Name the Automation for your reference.

  2. Select unsubscription category

  3. Select unsubscription automation type. For information about automation categorization and type click HERE.

  4. Select the iteration of the automation

  5. Click Continue to proceed to the next steps

Click the SELECT button and choose Patients with Appointments

Select the clinic location and click the and button

Then choose their appointment

And set it to more than 2 days remain before next appointment then click the and button

Then set the appointment date to between 2 days in the future and 3 days in the future. Once done, click the then button to proceed to the next steps.

Select communicate with patient -> send appointment confirmation+ -> select the appointment confirmation that you setup

And set it to 15 minutes later

Click on Apply Changes


Then Save Automation

To start the automation simply click the PLAY button.


When you Run this automation, your patients will receive the SMS 2 days prior next appointment.

If you have any questions, please chat with us in your Cliniq Apps web messenger.

Enjoy growing your practice!
Cliniq Apps 🚀

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