When setting up an SMS message you have two options:
This means that you are sending the SMS but not allowing replies from your patients.
In this case, your SMS will be received with the name of your company (that you've chosen in settings).
When allowing reply, your patients will be able to reply to the SMS and you'll receive it to the email address of your choice (it's free of charge).
The SMS will be sent from a random number.
When they reply, you'll be able to see the name of the patient, their mobile number and on which campaign they have replied to.
Enjoy growing your practice!