If you’re a health professional in the European Union (EU) — even if you're not physically located in the EU— the General Data Protection Regulations (GDPR) rules apply to you.

 If you are using Cliniko, you can use our patient form capability to ask for a digital consent from your patients. This will be populated immediately in your Cliniko. Click Here to read more.

What did we update?

A. Legal Documents

DPA: We have put together a Data Protection Addendum (DPA) that you'll need to download and sign then send to us on support@cliniqapps.com. This agreement is a binding agreement as soon as we receive a signed copy.

Policy and T&Cs: We have updated our Privacy Policy and Terms of Service to meet the requirements of the GDPR.

B. Record Patient Consent to Your Privacy Policy

To help you out, you can now send digital form to ask a digital consent from your patients to your new modified policy. This will be immediately updated in your practice management software. Check how it's done HERE.
PS: make sure that your policy covers the fact that your patients agree for their data to be stored in Cliniq Apps.

C. Related to Your Patients

Remove patients from marketing-related communications: Every email that goes out from Cliniq Apps has a link to help your patients to opt-out if they desire to. Also, in our powerful unsubscriptions feature, in your Cliniq Apps' account settings, you can customise your campaigns by assigning different campaign types (Transactional or Marketing). This will allow you or your patients to unsubscribe from the marketing campaigns while staying in the transactional ones (such as reminders).

Deletions, Archives and Privacy Rejected:  With Cliniq Apps, you'll be able to choose if we should remove people from your communications if they are 'deleted', 'archived' or 'privacy rejected' inside your practice management software. 

Other: Any modifications to your patients' information will be reflected into Cliniq Apps. Also, if any of your patients request their information to be sent to them, or to permanently delete a patient, just reach out to us on support@cliniqapps.com and we will email you their information. 

D. Related to Your Cliniq Apps Account

Comms: We can provide you with the entire communication log that have been sent by Cliniq Apps to your patients. This is done by formal request to support@cliniqapps.com or going to Patient Relations -> History.

Location Flagging: We are flagging your account based on your location. So if you're physically outside of the EU but you are treating patients in the EU you may want to talk to us to ensure that you're flagged.

Third-party compliance: You can learn more about the subprocessors we use here.

Account deletion: If requested, we can entirely delete your Cliniq Apps account. Please note that it cannot be undone.


If you have any questions, please chat with us in Cliniq Apps.

Enjoy growing your practice
Cliniq Apps

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