To help Internet Service Providers (ISPs) like Google, Microsoft, and Yahoo identify legitimate emails, they use DKIM and SPF authentication. Emails that fail these checks often end up in the spam or junk folder.

To improve the deliverability of your Cliniq Apps campaigns and ensure they reach your patients' inboxes, you can set up DKIM and SPF authentication for your domain. Although this domain authentication is optional, it provides a trackable identifier that reassures ISPs that you are a legitimate sender.

To authenticate your domain, you’ll need to complete steps in Cliniq Apps as well as in your domain provider’s DNS settings (often accessed via a zone editor, cPanel, or a similar tool). You may need assistance from your website administrator.

2. Navigate to Email Domain:
Under Communications, click on Email Domain.
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3. Enter Your Domain:
Select Use custom email domain, type your domain name, and click SAVE.
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4. Obtain DNS Records:
You will receive three records from Cliniq Apps: DKIM, Email, and SPF.

5. Update DNS Settings:
Log in to your domain provider’s site and update your DNS records by copying the information from Cliniq Apps. Note that different providers may label this section differently (e.g., cPanel, Zone Editor, Zone File Settings, Manage Domains, Domain Manager, or DNS Manager).

Below are links to instructions for editing DNS records with popular domain providers. If your provider isn’t listed, check your provider’s help documents or contact their customer support:

After you have correctly entered the three records into your DNS settings, your domain should authenticate.

6. Finalize in Cliniq Apps:
Return to Cliniq Apps, click on Authenticate, and switch on the button to complete the process.
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If you have any questions or require further support with Cliniq Apps, please chat with us via the Cliniq Apps messenger.

Enjoy growing your practice with Cliniq Apps! 🚀