This guide should help you ensure that no call goes unanswered, improving your patient communication experience.
Here's a step-by-step guide on how you can forward the calls if your patients call the number(s), they have received the SMS from.
Step-by-Step Guide to Forwarding Calls to Your Preferred Number
Step 1: Access Cliniq Apps
Log In: Open your browser and log in to your Cliniq Automations account.
Step 2: Navigate to Settings
Settings: Once logged in, click on the Settings option from the menu bar on the left side.
Step 3: Access Phone Numbers Under Communications
Phone Numbers: In the Settings menu, select Phone Numbers under the Communications section.
Step 4: Configure Call Forwarding
Input Forwarding Number: Locate the Call Forwarding section and input the external number to which you want to forward unsuccessful calls.
Optional - Skip Ringing: If you prefer to forward calls immediately (i.e., skip the ringing), select the option to name the call receiver and directly forward the call to the specified external number.
Step 5: Edit Unanswered Call Settings
Edit Settings: Click on the three small circles (menu icon) and select Edit Settings.
Set Forwarding Duration: Under the Forward unanswered calls after option, choose the duration for the ringing before the call is forwarded. The minimum allowed duration is 5 seconds, while the maximum is one minute.
Step 6: Save and Confirm
Save Changes: Ensure you save your settings.
Test: It’s a good practice to conduct a test call to verify that the forwarding settings work as intended.
Need Assistance?
If you have any questions or require further support with Cliniq Apps, please chat with us via the Cliniq Apps messenger.
Enjoy growing your practice with Cliniq Apps! 🚀
