On average 41% of your cancellations do not re-book. This can wreak havoc on your clinic’s bottom line, so it’s important that your team do everything possible to make sure these cancellations get re-booked.
Re-booking on the spot may not always be possible. That’s where Cliniq Apps comes in. We recommend to follow the instructions below to create the perfect automation to ensure re-book of cancelled appointments.
1. Messages: Create one SMS , one Email and one Phone Call list.
You may use the scripts below:
SMS: Cancellation Rebooker
Hi {FIRSTNAME},
We are sending this SMS to confirm your cancellation.
To re-book please contact us on 00000 or click (insert booking link)
CLINIC NAME
Email: Cancellation Rebooker
Subject: Action Required - It's 4 days passed
Hi {FIRSTNAME},
It's 4 days passed since your cancellation and we haven't got any appointment with you yet. To rebook pls click the BOOK HERE button below. You may also contact us on 000000.
Clinic Name
Phone Call List: You can either leave a note for your reference or create your own phone call script.
NOTE :
{FIRSTNAME} patient has no future appt. since last cancelled appt.
Then set the priority of the tickets, who should get notified, and how many tickets they will receive per day.
2. Click on Automation Rules and Click on New Automations
Then:
Name the Automation for your reference.
Select unsubscription category
Select unsubscription automation type. For information about automation categorization and type click HERE.
Select the iteration of the automation
Click Continue to proceed to the next steps
Click the SELECT button and choose Patients with Appointments
Select the clinic location and click the and button
Then choose their appointment
And set it to less than 7 days have passed since cancelled appointment. Click the and and choose have no future appointment.
Continue by clicking the then button.
Select communicate with patient -> send sms -> select the sms that you created
Do the same steps to add the email and the Task and set the timing to
SMS - 2 hour later
Email - 4 days later
Task - 1 day later
Click on Apply Changes
Then Save Automation
To start the automation simply click the PLAY ▶️ button.
When you activate this automation, your patients will receive an SMS 2 hrs after cancellation. If they haven't re-booked yet, an email will be sent 4 days later.
This will ensure re-booking of your cancelled appointments. Lastly, in the event that they still haven't rebooked the last practitioner and an admin team member will be notified of their information through your Task Manager on the 5th day from the day the appointment was cancelled.
If you have any questions, please chat with us in your Cliniq Apps web messenger.
Enjoy growing your practice!
Cliniq Apps 🚀