Follow the instructions below to ensure that your patients will receive your clinic's map 3 hours prior to their appointment.
1. Messages: Create one SMS as follows or just send your clinic's google location (check it here)
Hi {FIRSTNAME}, we want to let you know that we are working hard preparing to your appointment, you can expect the best from our team, see you soon.
Your Clinic Name
2. Click on Automation Rules and Click on New Automations
Then:
Name the Automation for your reference.
Select unsubscription category
Select unsubscription automation type. For information about automation categorization and type click HERE.
Select the iteration of the automation
Click Continue to proceed to the next steps
Click the SELECT button and choose Patients with Appointments
Select the clinic location and click the and button
Then choose their appointment
And set it to less than 4 hours remain before next appointment and click the and button to proceed to the next steps.
Select their number of past appointments and set it to 0-0
And click the then button and choose communicate with patient
Select communicate with patient -> send sms -> select the sms that you created and set it to 1 hour later.
Click on Apply Changes
Then Save Automation
To start the automation simply click the PLAY ▶️ button.
When you activate this automation, your patients will receive an SMS 3 hours from their next appointment.
Don't forget to check the DNA Rebooker and Cancellation Rebooker campaigns (post appointment).
If you have any questions, please chat with us in your Cliniq Apps web messenger.
Enjoy growing your practice!
Cliniq Apps 🚀