Cliniq Apps' reminder model will help you reduce your Cancellations and No Shows by automating your "Transactional" communications with your patients from the moment they book until their appointment time.
The model includes 5 pre-appointment actions that can be categorised into 3 groups:
REDUCE CANCELLATIONS ACTIONS
Immediately After Booking
Most patients coming in for re-care have probably already scheduled their appointments 2 months prior.
The first message that will should go out when the appointment is scheduled is an immediate message to remind the patient to add the app to their calendar.
Send your patients an email reminder immediately after booking and make sure to ask them to add it to their calendar.
Click HERE to learn how to create this campaign.
3 Weeks Prior
It’s is recommended to send a reminder email 3 weeks before the appointment just as a reminder, no confirmation included. This just gives them a heads-up to what has been scheduled and give them the opportunity to double check their calendar and make sure that it’s a good fit in their schedule.
Click HERE to learn how to create this campaign.
REDUCE LATE-CANCELLATIONS ACTIONS
7 Days Prior
Then send a message as a confirmation reminder 7 days before the appointment so there is still time to call if the patient didn’t confirm electronically.
Check Late Cancellation Reducer to build this campaign.
2 Days Prior
Then send a SMS as a confirmation reminder 2 days before the appointment so there is still time to call if the patient didn’t confirm electronically.
Click Here to check the campaign.
REDUCE NO SHOWS
3 Hours Prior
If your no show rate is high, consider a 2 hours before the appointment reminder. This works well for the individual who have tendencies to be late or forget the appointment.
Click Here to check the campaign.
REBOOK CANCELLATIONS & REDUCE FUTURE NO SHOWS
No Show Rebooker
Check the DNA Rebooker to rebook your DNAs
Cancellation Rebooker
Check the Cancellation Rebooker to rebook your Cancellations
With these 7 campaigns, you'll reduce your cancellations, late cancellations and no-shows. You also reduced automated all the work needed to mitigate these incidences and optimised the work of your receptionist.
If you have any questions, please chat with us in your Cliniq Apps web messenger.
Enjoy growing your practice!
Cliniq Apps 🚀