Through Cliniq Apps’ pre-built satisfaction survey, free mobile app and 4 communication channels (SMS, email, letter, push notification), you’ll be able to automate your engagement with your patients and monitor their satisfaction without spamming them.
You'll be able to provide the optimal patient's journey (see model below).
Improve Experience
Reactivate, Welcome, Locate, Remind
Send reactivation SMS, Emails or Letters to your lapsed patients in few clicks. Relevant links: Patient Reactivation Model, 3 months reactivation campaign and the Segmentation process
Send Welcome Messages to your new patients before their first visit.
Send an appointment reminder with relevant information. Set it up similar to the welcome message but fill it with relevant information.
Optimise Engagement
Monitor Satisfaction, Follow-up, Remind, Chat
Monitor their satisfaction level by sending the pre-built Satisfaction Survey After the First Visit
Send personalised follow-ups based on health condition, appointment types and treatment notes. Use the Tags and Treatment Notes Filters
Send appointment reminders and include documents or links of useful exercises and advices. Check Cliniq Apps Reminder Model.
Chat with your patients using the free Mobile App
Delight
Keep monitoring Satisfaction, Follow-up, Remind, Be personal
Keep monitoring their satisfaction levels by sending the pre-built Satisfaction Survey after X number of visits
Keep send personalised follow-ups based on health condition, appointment types and treatment notes.
Send Birthday letters/emails with a discount gift.
Keep sending documents or links of useful exercises and advices.
Acquire New Patients by asking your promoters to refer you to their friends.
Don't forget to add the:
Also, if you have patients that have never had an appointment on your PMS, you can now communicate with them and send them messages to ask them to book with you. Check how it is done HERE.
Enjoy growing your practice!
Cliniq Apps